Legal

Refund Policy

Last updated: May 30, 2026

1. Our Commitment

We want you to be satisfied with every YourTools app. If a paid app genuinely does not function on your system, we will issue a full refund within the refund window, no questions asked. Refund eligibility varies by product type, as outlined below.

2. One-Time Purchase Apps (e.g. YourColors, YourZoom)

You are eligible for a refund if:

You request a refund within 7 days of your purchase date.
The app does not function correctly on your system despite reasonable troubleshooting.
You have not violated the Terms of Use.

3. YourAI Token Purchases

YourAI tokens are non-refundable.

YourAI operates on a token system where each AI interaction consumes tokens from your balance. Because tokens are a consumable resource that is spent the moment a request is processed, all token purchases are final and cannot be refunded once any tokens have been used.

If you purchased a token package and have not used any tokens yet, contact us within 48 hours of purchase and we will review your case. Approved exceptions are at our sole discretion.

4. Subscription Apps

For subscription-based apps, you may cancel at any time. Cancellation stops future billing but does not entitle you to a refund of the current billing period. If the app fails to function due to a verified issue on our end, contact support within 7 days for a case-by-case review.

5. How to Request a Refund

Email us at yourcolorsupport@gmail.com with the subject line "Refund Request" and include:

The email address used during purchase
Your Paddle order ID or receipt
The app name and, if applicable, your license key
A brief description of the issue you encountered

We will review your request and respond within 1–3 business days. Approved refunds are processed through Paddle and may take 5–10 business days to appear depending on your payment method.

6. Non-Eligible Refunds

Refunds will not be issued for:

Requests made more than 7 days after the original purchase (for one-time apps).
YourAI token purchases where tokens have been used.
Abuse of the license system, including sharing or distributing your license key.
Repeated refund requests across multiple purchases (refund abuse).
Preference-based reasons (e.g., "I changed my mind") after the 7-day window.
Accounts with chargebacks or disputes filed directly with the payment provider.

7. Paddle

All payments and refunds are handled through Paddle. In some regions, Paddle may process refunds directly as the Merchant of Record. Where applicable, Paddle's own refund policies may also apply.

8. Contact

For refund requests or billing questions, email yourcolorsupport@gmail.com. Please allow 1–3 business days for a response.